Frequently Asked Questions
Will the same people be cleaning my home?
Yes, you will have the same people cleaning your home. This way we get familiar with your home. Occasionally an employee will be sick, at that time we will send a replacement cleaner.
Who supplies the cleaning products?
We prefer to supply the cleaning products. We have done a lot of research on what works best on hard water stains, furniture polish and on hardwood floors. Our products not only clean but also disinfect and kill a wide spectrum of germs. However, if you prefer, we can use your vacuum and supplies. We ask that you leave the supplies in either a bucket or a caddie so we can carry them around the house.
Are you insured and bonded?
Yes our company is insured and bonded. Of course, we are very careful with your belongings. But its good to know that you are protected against any breakage that may occur while we clean your home.
How do you monitor quality?
We have a team leader that is responsible for checking your house before we leave. Periodically a person from the management staff will come out to your home and inspect your house to make sure that the cleaning meets our high standards.
Do I need to be home for the Cleaning?
Most of our customers are not home when we clean their homes. If you wish to be home, we will schedule a time that is mutually convenient. Our cleaners have a detailed spec sheet of your home regarding pets, valuable collectables that you do not want cleaned, how to get into your home, etc. Only the information you give us will be added to the Customer Information Sheet. This way we can really customize our cleaning to meet your needs.
When do I pay you?
Payment is accepted the day services are rendered. You can put the agreed upon amount in a sealed envelope and leave it on the kitchen counter. Label the envelope House Cleaning. We accept cash, check or money orders.
What other services do you offer?
In addition to our regular cleaning and for an additional fee we can clean:
Interior Windows, and exterior provided that they tilt in.
Clean out and disinfect Refrigerators.
Clean out interior oven.
Garage sweep out.
Post Construction Clean Up.
Thorough one time cleaning or vacant home cleaning.
Whole house deep spring cleaning.
How do you train your employees?
Not everybody knows how to clean a house thoroughly, that is why we train our cleaners.
We take time and thoroughly train our employees. We use the most complete training in the industry and work with our employees one on one until they have meet our standards. Our employees are trained on how to use our cleaning products, follow cleaning techniques and standards of General Cleaning Services. They are also trained on safety procedures while in your home. Together these practices ensure excellent quality while maintaining a safe working environment.
Send us your questions!
If you have additional questions that have not been answered, please either call us or send us an email and we will get back to you soon.